Total Quality Management & its application in Coca-Cola Turkey. (How Essay

Total Quality Management & its application in Coca-Cola Turkey. (How critical is it in a rapidly developing world for the Coca-Cola Company's Turkey future to maintain Total Quality Management) - Essay Example CCI claims to be implementing TQM. Sufficient volume of literature was available on the subject of TQM, its principles and the tools to implement TQM. After review of the literature interviews were taken. The second chapter concentrates on TQM – history, principles, approach and application. Through the literature review it has been demonstrated that TQM is a process where responsibility has to be shared by all departments. Since the process of achieving TQM involves changes in the culture, there is a correlation between TQM principles and culture. The history of TQM has been discussed at length. It has been found that TQM is based on the human element in any organization and hence the principles would be the same in any country even though the culture and the behavioural patterns would differ. The definition of quality has been discussed and it has been established that TQM involves satisfaction of both the internal and the external customer. Attaining TQM also involves team work because all departments have to be in unison. To achieve TQM a quality system has to be developed and this requires understanding the needs of the customer. A proper system also enables the organizat ion to use its resources efficiently. Empowerment is the most important technique of TQM. To study the extent to which Coca-Cola’s applies the principles of TQM the methodology adopted was to examine its mission, vision, and values, which the company claims reflects in its actions. The third chapter deals with the research that was undertaken based on the assumption that a company of the magnitude of Coca-Cola could not be wrong in their claims. The study was focused on their unit in Turkey. Secondary data was collected through books, academic journal and internet articles and publications. Primary data was collected through interview of seven officials at their Turkey unit – CCI. Since there was nothing to be

Dissertation outline(please help me think of a title related to CSR Outline

Dissertation (please help me think of a title related to CSR with extractive industries) - Outline Example companies that are engaged in the business process of extracting materials, minerals and metals from the surface of the earth for further processing and commercial use. It has been observed under the review of literature that the extraction companies are mostly listed in the Canada and there has been an increase in the investments of these companies in both the domestic as well as the overseas markets. In recent years, the multination investment in the extraction industries like oil and gas, mining, etc. have increased at an average rate in the US and UK. On the other hand, the multinational investments in the countries of Asia and Africa as well as the developing economies have increased multiple folds. While this represe4nts a win-win situation for the multinational investors in the extraction sector and the economies that are rich in the mineral and resources as their primary industrial sector, there is a gap in the literature which suggests that the multinational companies invest ing in the extraction industries have often faced complex situation and challenges in running their business in the extraction sector (Abdel-Fatau, 2002, p.16). The review of literature suggests the Canadian financial market are the largest sources of equity capital for the mining and exploration industry and the expenditure of the Canadian based extraction industry accounts for almost 43% of the total expenditures by the companies in the extraction industry all over the globe. However, with the increasing performance of the extractive industries, the multinational investments have started flow into the developing countries. Although the extraction industries have been playing a major role in stimulating the growth of the host countries, there are several social and environmental challenges faced in their course of operations. It has been found that the extraction industries have performed the role of CSR on an increasing trend while operating in the overseas markets. In order to